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Returns Policy

Always shop with confidence at QMart

Shopping with confidence – it’s what we know you want.

When you shop with QMart, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any QMart store and we will provide you with an exchange, refund or repair within the guidelines outlined below.

This policy applies to all purchases made from QMart, online or instore.


We only exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase.

You have to inform us if cannot bring back right away. email at hassan@qmart.pk OR sms at 0333-4000000 along with your invoice number and small description.

The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold

If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.